We wanted to send you this note to tell you thank you and let you know how happy we are with our new pool. With all the stories you hear about pool contractors, we went into this endeavor with eyebrows raised. But, I have to admit that you made our pool building process an exciting and pleasant experience. From the patience you showed during the design process, to the help you gave us in understanding your contract, to the care and oversight you provided during the dig and build, the entire process has been seamless.
You warned us that our yard would look like a war zone. And, while it was definitely a construction zone, your contractors were always clean and courteous and very comfortable to have on our property. They showed our home and us the respect that we appreciate.
When we tell people that it only took 18 days from the dig to our first swim, they find it hard to believe. Most people think the process is suppose to take a few months, but little do they know it's all in the pool contractor you choose. Not to mention the fact that our pool turned out to be beautiful beyond our expectations and the landscaping put in place by your contractor, Chris Avery, is fabulous, as well. Our friends and family walk into our home and their jaws drop before they even get to the back window. We are so proud of the way it turned out.
We also want to tell you how much we appreciate the attention your staff has given us. Ashley has always been very prompt to help when we call and Mark gave a great "Pool School".
Please feel free to use us as a reference as much as you like for as long as you like. We would be delighted to share our opinion with your prospective clients.
Scott & Joanna James
I am writing this letter because I wish to express my sincere thanks first for the superb way in which you run your business and second for the excellent customer service provided by your field superintendent.
As you may remember, I am the customer who was having difficulty with getting an electrical line removed in my backyard before digging for the pool could commence. Both you and your staff resolved this problem between the electric company and our home builder in a timely and effective manner. You personally kept me apprised of the situation as more information was uncovered and your staff followed up with phone calls and information every step of the way. In this day and age when customer service seems to be a dying trait, yourself and the team at Mid-City Custom Pools came through for me until the problem was resolved.
With that same focus on customer service, your superintendent performed the duties of his position in a most gratifying manner. I have never gone through a project of this size so I naturally anticipated one headache after another. I was pleasantly surprised to find out that this would not be the case on this project. In fact, this turned out to be a fun project for both my wife and myself as we watched our backyard be converted into a beautiful recreational area.
Based on my experience with Mid-City Pools, I will have no trouble in recommending your company to anyone I encounter looking to have a pool installed. Once again, I say thank-you for making this a great experience!
Joan and I just wanted to drop you a note and tell you all how pleased we are with our new pool. Your service and quality of construction have been exceptional. Your superintendent was terrific in the timely scheduling of events and also in keeping us advised of each step of construction along the way. From initial layout through final construction, everything went better than we had imagined. Our pool has added a sense of class to our new home of which we are both really proud. Everyone in your organization, from clerical staff to pool school was a pleasure to interact with. We will definitely recommend your company to anyone interested to building a pool.
John & Joan Kruzel
Fort Worth, TX
This letter serves as recognition for outstanding service and construction in our pool building process.
We were in the process of building our new home in the Arlington area and decided to buy a pool. Looking for a Custom Pool company was very challenging, especially since we were oblivious to how the process works, what materials and products were the best quality and what the various price ranges offered.
After hunting different pool companies for information and quotes, Mid-City Pools stood out for their willingness to break down each process step by step. They considered everything we were looking for and made it a reality with schematic layout pictures and displays in the store. Furthermore, your superintendent demonstrated enormous patience in waiting to build our pool because of the indecisive date of our closing without increasing the originally quoted price.
We are very satisfied with the warranty work Mid-City Pools has provided so far because of their prompt response and their dedication to keep us happy. We are pleased with our pool and receive a lot of compliments from our friends and neighbors.
Thank you! We LOVE our pool! We feel like "Club Med" has been built in our backyard - so we can go on "vacation" every day! This is the best money we have ever spent on anything!
A little over a year ago, my parents were in a near-fatal car accident. Lots of painful therapy and several surgeries later - my Mom was still struggling to walk. Water therapy kept getting recommended - but it was very complex and exhausting to transport her to the therapy pool. Trust me - it was just a nightmare. The end result was - she wasn't getting the frequency of therapy she needed - so she wasn't walking.
Our friends, the Oglesby's had purchased one of your pools last year and recommended that we talk with you. When we first met with your salesman, we feared we couldn't afford an in-ground pool. We shopped for other in-ground pools, above ground pools, blow-up pools, etc. We actually purchased a very large blow-up pool, and had friends help us construct it in the backyard. But we couldn't get Mom in it safely. It was then that we realized and in-ground swimming pool would be much cheaper than an additional surgery from a re-injury!
So, we called you back and within 30 days - we were swimming in an incredibly gorgeous pool! Mom can easily get in and out of the pool with only the assistance of her walker (instead of 2-3 people) due to your design and placement of the pool, the sloped deck and extra railing. And in just two days, we could actually see increased mobility and a marked reduction in the swelling in her leg! I just know she'll be walking again soon!
But more than the therapy aspects - the pool is simply beautiful and so refreshing! Your professional crew handled everything. They answered all our questions, thoroughly and completely handled every single detail. And Don was always available to answer any question - he didn't always pass everything down to another employee. Everything - from the first visit to finalizing each detail to pool start-up day was GREAT!
You took such good care of us. We've never owned a pool and there are so many points where we could have been misled, misinformed, etc. Your company has obviously earned a reputation for being not only professional but also ethical. More care, concern and craftsmanship was probably put into the pool that was put into the home we live in!
The Spann Family
We wanted to write to thank you for the wonderful service we have received from you staff in building our beautiful backyard pool and spa. We were impressed by the level of service displayed by Mid-City Pools throughout the pool design, construction and completion stages.
Your salesman handled the sale professionally and attentively by submitting us a design and price that was exactly what we had requested. He even made excellent referrals for financing and additional contractor work for the patio and arbor.
Your superintendent was outstanding, responsive and pleasant and always on top of every phase of the project for us. The subcontractors used were always thorough and courteous and the quality of work is evident.
The pool-school, by Mark was invaluable and an available resource for us in the maintenance of the pool, since we are novice first-time pool owners.
We were equally impressed with the short construction phase of the pool. We had heard "horror stories" from friends and co-workers about their experiences with other pool companies - prolonged construction, unfinished and poor quality work, all resulting in disputes with their pool companies. This was not at all what we experienced; we actually enjoyed seeing the progress everyday and were pleased that the pool was completed in less than six weeks, even with a very strict city inspector reviewing the work.
Thank you and your wonderful staff again, for quality work. We have no hesitation in giving a glowing recommendation of Mid-City Custom Pools to anyone.
Dan & Mary Walsh