Dear Mid City Custom Pools Customers,

As the U.S. is beginning to grapple with COVID-19 (Coronavirus) and its implications, I hope you and your families are remaining healthy and safe during this time. I am reaching out on behalf of the entire Mid City Custom Pools team of employees to let you know that the safety and well-being of our employees and customers continue to be our top priority.

We are continuing to actively monitor COVID-19 and are taking all reasonable and precautionary measures. Currently, our position is to continue business as usual with the addition of the prudent steps as recommended by the CDC. (Centers for Disease Control)

I want to share a few of these steps:

  • Our office will remain closed to the public until further notice, while our office staff remains in-office to take any and all calls from our existing customers, potential customers and our team of sub-contractors that we schedule construction task with daily.
  • Sales personnel will work remotely and will be conducting meetings via video, phone and email conferencing until further notice. With today’s advanced technologies, fortunately, the sales & design process can easily be accomplished this way.

As a result of the COVID-19 virus, we are experiencing delays with these (2) specific sales & construction processes needed to begin the construction of your project. Approval from Electric Providers and City Permitting Departments, as they are affected as well and are also experiencing delays.

In addition to the COVID-19 virus, we are also experiencing normal seasonal delays due to heavy and frequent rainfall amounts. Our construction team will continue to work during this time, implementing construction tactics that will help us move forward and take every opportunity to complete the construction of your pool & outdoor living projects. With that being said, we do ask for your patience as we could experience greater than normal delays if the rainfall persists as it has in the last couple of weeks.

On behalf of everyone at Mid-City Pools, we want to thank you for your trust and understanding during this time, and we look forward to serving you this year and for many years to come.

Sincerely,
Don & Tina Pierce,
Mid City Custom Pools