Mark and I wanted to take this opportunity to let you know what a BEAUTIFUL pool we now have thanks to your company. You came highly recommended to us and we wanted ti inform you that your work ethic, design and manner that you conduct business was beyond our expectations.
We interviewed numerous pool companies to eliminate a tanning bed that was merely a deck with three (3) inches of water that could seat two (2) chairs with an umbrella, but in reality the decking was just a mud collector where the pool sweep could never clean. (it remained muddy year round requiring cleaning by hand daily)
We chose you because Rodney took the time to sit down and listen to our concerns about the muddy areas and our ideas. Rodney incorporated all our ideas plus his own (which were far better than our ideas) and WOW what a beautiful water fall and decking we now have in our backyard.
Our next encounter was with John, the supervisor assigned to the project, John was extremely competent, knowledgeable and very much a hands on supervisor. John gave us his cell phone number and we always had direct contact with John, even after business hours. If for some reason John did not answer his phone, the call was always returned within a very short period, always the same day. John was always the “go to guy” and if he did not know the answer he would call us back with the correct information. John even took our complaints with the attitude that Mid Cities Custom pools guaranties quality.